What Is Dynamics 365
Dynamics 365 is a cloud-based comprehensive suite of services that combines customer relationship management (CRM) and enterprise resource planning (ERP) with artificial intelligence and productivity tools.
Having a complete set of solutions within one platform prevents you from the hassle of choosing from a plethora of options available for business management. Dynamics 365 was built in mind the ever-changing business dynamics so that it can cater to changing trends and doesn’t become irrelevant.
Dynamics 365 combined with Power Platform provides real-time insights on the business to help you make better results, eventually improving your business. Let’s look at some of the modules of Dynamics 365 to help you better understand the platform.
Modules of Dynamics 365
Some modules of dynamics 365 are
● Customer Insights
This module aggregates data from different sources like Microsoft Dynamics 365, Office 365, or other third-party sources and presents it as actionable insights to the users. Power BI is also included in this module for data visualization. This way, you get the predictive data from customers’ behavior patterns.
● Customer Engagement
This module is for sales, lead generation, pipeline management, marketing, and customer service. These things create a better customer experience and generate more sales.
● Field Service
This module of Dynamics 365 helps plan and schedule resources, manage contracts, inventory, and the internet of things (connection of physical tools with servers and software).
● Finance and Operations
This module provides financial management resources with the help of tools and analytics. It helps modernize finance operations, monitor information, and make data-driven decisions.
Dynamics 365 Integration with Power Platform
Integration between Power Platform (a set of four applications including Power Apps, Power BI, Power Automate, and Power Virtual Agents) and Dynamics 365 increases the efficiency and functionality of both software.
Integration of these two with other Microsoft services like Office 365 and Azure helps your team analyze data, make informed decisions, automate processes, and build chat bots for communication with potential customers.
Benefits of Integration of Dynamics 365 and Power Platform
Companies and businesses relying on Office 365 and Azure can benefit from Dynamics 365 integration with these and other sister apps for better performance and results. In contrast to Dynamics 365, other Customer relationship management (CRM) tools need third-party add-ons to enhance their functionality.
While, Dynamics 365, integrated with all other Microsoft Services, gives you a connected view of customer behaviors, preferences, information about inventory, and tools for valuable insights from this data and making the right decisions.
Summary
Power Apps and Dynamics 365 together help you modernize processes across your company. With these two, you become aware of the customer experience and their behavior while having complete knowledge about your side of the business, like inventory. Using the data you have, you can adopt a proactive approach for business to make it more successful.
